Return and Refund Policy

At Mehra Tanya Official, we strive to provide you with the best possible experience for your online consultations. However, we understand that there may be circumstances where you might need a refund. This Return and Refund Policy outlines the conditions under which refunds are granted and the process to request a refund.

Refund Eligibility

  • You have 10 days from the date of your consultation to request a refund.
  • Refund requests made after 10 days from the date of consultation will not be eligible for a refund.
  • Refunds are only applicable to the initial consultation fee. Any additional services or follow-up consultations are not refundable.

How to Request a Refund

If you are not satisfied with your consultation and wish to request a refund, please follow the steps below:

  1. By Email:
    • Send an email to tanyamehraofficial@gmail.com with the subject line “Refund Request”.
    • In the email, please include the following details:
      • Your full name
      • The date of the consultation
      • The reason for your refund request
      • Any relevant booking reference number or transaction ID
  2. By Visiting Our Website:
    • Visit the Contact Us page on our website.
    • Fill out the contact form with the necessary details, including:
      • Your full name
      • The date of the consultation
      • The reason for your refund request
      • Any relevant booking reference number or transaction ID

Refund Process

  • Once we receive your refund request, we will acknowledge receipt of your request within 2 business days.
  • Our team will review your request and the details provided. We may contact you for additional information if needed.
  • After reviewing your request, we will notify you of the approval or rejection of your refund within 7 business days.
  • If your refund is approved, we will process the refund to your original method of payment. Please note that the time it takes for the refund to be credited back to your account may vary depending on your card issuer’s policies.

Exceptions

  • Refunds are not provided for follow-up consultations or additional services beyond the initial consultation.
  • If the consultation was missed or canceled by you without prior notice, refunds may not be granted.
  • Refunds will not be issued if it is determined that the service was provided as described and to the standard expected.

Contact Information

If you have any questions or need further assistance regarding our Return and Refund Policy, please feel free to contact us:

Operational Address:

Sector-49, Sohna Road,
Gurgaon-⁠122018

By Email:
tanyamehraofficial@gmail.com

By Visiting Our Website:
Contact Us